Job Overview
- Protect our customer’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AIs) and any subsequent changes.
- Deliver results that meet and/or exceed the key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- Undertake additional training to ensure continuous self‑development.
Operations
- Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
- Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AIs).
- Proactively review the published Assignment Instructions, familiarise yourself with any changes, and suggest additional amendments that will improve or enhance the current level of service.
- Comply with industry and statutory legislation, including holding a front‑line licence in either Security Guarding or Door Supervision, worn at all times whilst carrying out duties. The customer also requires a CCTV PSS SIA licence. Additional contractually required courses must be completed.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodical and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- Take additional training to ensure continuous self‑development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Renew licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and immediately report, any health & safety hazards or potential hazards on site.
- Stay alert to any threats or changes within the work environment and take appropriate action to reduce the chance of disruption, loss, or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, to be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the client.
- Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
- Call emergency services and the Communication Centre to report all incidents.
Qualifications
- Previous security experience.
- SIA licence.
- SC clearance desirable.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access a portion of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
You can choose from dental insurance, dining cards, coffee clubs, technology products and more via our flexible benefits platform, Choices.
We give you access to high‑street discounts from thousands of renowned retailers, gyms and more through our MiDeals platform, and we offer a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants.
We offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, potentially awarding free shares.
We award employees with Mitie Stars to recognise hard work. Cash prizes are available each month, and at the end of the year you may win a top prize of £10,000.
Our success is a direct result of the experience and quality of our people. We prioritise career progression with diverse training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
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