IT Education Engineer

We are looking for an IT Education Engineer to join our dynamic team at Nexus. In this role you will provide great customer service to our schools, whilst providing high quality IT tech support. You may have been or currently be an IT technician on a school site or education setting and can therefore “talk school” and be familiar with the apps that schools use.

Responsibilities

• Do basic fixes, triage tickets to the helpdesk, and ensure they are handled and prioritised accordingly.
• Support the IT services of the school, with a particular emphasis on customer service.
• Take ownership of problems and proactively resolve incidents or changes allocated to you by your line manager.
• Maintain focus on the whole life of service delivery, from the first touch point to the closure of the incident.
• Support the team to build a culture of continuous improvement.
• Maintain a close view of incidents and their impacts on BAU activities.
• Accurately document and record IT services to support remote and local team.
• Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.
• Work onsite 3 days per week at a school in Nottingham and remotely or at other schools for the remaining 2 days; travel within the Nottingham & Midlands area required.
• Work the following hours: 8am to 4.30pm on site.

Qualifications

• Strong L2 experience.
• Proficient in Microsoft technologies.
• Experience in a technical support or service delivery function with an IT environment, preferably supporting schools, academies and/or MATs.
• Excellent interpersonal skills.
• Solid communication skills (both written and verbal).
• Willing to learn any bespoke software systems of the school.
• Must be able to follow instructions and document processes.

Compensation and Benefits

• £33 – £35k per annum (DOE)
• 25 days holiday, plus bank holidays.
• Birthday Day off.
• AXA Healthcare Scheme.
• Life Assurance Scheme.
• Company Sick Pay.
• EAP and Company Wellness Resources.

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