Systems Support Analyst

About the Role

We’re looking for a Supply Chain Systems Analyst to join our Supply Chain team on a maternity cover contract. Reporting to the Senior Supply Chain Systems Manager, you’ll play a key role in ensuring our warehouse systems continue to operate efficiently while supporting business change, system improvements and project delivery.

Working across both technical and operational teams, you will act as a key point of contact for Warehouse Management Systems (WMS), helping to resolve issues, coordinate system releases and deliver configuration changes that enhance our distribution centre operations.

Responsibilities

• Provide technical support for WMS and other distribution centre systems, troubleshooting issues and ensuring business continuity.
• Coordinate weekly and monthly system releases, working closely with stakeholders to ensure smooth implementation.
• Complete post-release validation and system checks, with occasional out-of-hours or weekend support where required.
• Gather business requirements and translate them into practical system solutions and configuration changes.
• Design, implement and document system configuration changes, including creating deployment runbooks for releases.
• Support business change initiatives and Supply Chain projects from planning through to delivery.
• Raise, manage and track defects using Jira, ensuring issues are investigated and resolved effectively.
• Support testing activities, including reviewing test plans and scripts to ensure successful delivery.
• Maintain key system documentation, change trackers and configuration records.
• Produce Jira workload reports and maintain project administration, including tracking project hours and CAPEX/OPEX allocations.
• Champion continuous improvement by identifying opportunities to enhance system performance and warehouse processes.

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