About Auror
At Auror, we empower the retail industry to reduce theft and organised retail crime, a $150 billion problem worldwide. Founded in New Zealand, we work with some of the world’s largest retailers across the UK, Australasia and North America.
About the role
We’re looking for an Intermediate or Senior Technical Customer Integration Specialist to join our London team. In this role you will combine technical integration expertise with project leadership to unlock the full value of Auror for our customers from day one.
Responsibilities
- Collaborate with customer stakeholders, solution providers, IT teams and internal teams to communicate both technical and non‑technical concepts.
- Assess the viability of new integration requests by scoping requirements with customers and stakeholders, then hand over to Product and Engineering for development.
- Set up and maintain SSO & MFA solutions to streamline user authentication and authorisation.
- Partner with customers to configure mobile solutions and set up automations for product data imports and exports.
- Work with third‑party solution providers to onboard them to our OpenAPI and support their development and testing.
- Support the implementation of integrations for retail and law‑enforcement partners, ensuring seamless connectivity with Auror systems.
- Utilise telemetry and tooling to troubleshoot, identify and resolve issues related to Auror’s technical integrations.
- Create comprehensive documentation to facilitate integration processes with third‑party providers and customers.
Location and hours
This is a London‑based role. We value hybrid flexible working, with the Auror office located a short walk from London Bridge Station. The majority of the team spends 3–4 days in the office and 1–2 days remotely. You will support customers across the UK, North America, Australia and New Zealand, which may involve flexible hours to accommodate global time zones.
In Your First 6 Months at Auror
You will focus on learning everything about our product and how it integrates into our customers’ managed software and hardware platforms. Your responsibilities will include:
- Ensuring the successful implementation of customer integrations.
- Coordinating across internal teams and working hands‑on with customers’ IT teams.
- Partnering with our customer success team to understand customer needs and integration opportunities.
- Creating process guides for internal and external use.
- Serving as the point of contact for new customer integration implementations and troubleshooting related issues.
About you
- Proven track record leading and project‑managing complex technical programmes.
- Excellent written and verbal communication skills, with confidence leading customer calls.
- Strong ability to self‑manage and prioritise workload while integrating seamlessly into a team.
- Quick to pick up new technologies and concepts, and comfortable upskilling on the go.
- Solid understanding of authentication protocols (OAuth, SAML, OIDC) and HTTP APIs from both consumer and publisher perspectives.
- Familiarity with cloud platforms (Azure, AWS, GCP) and experience working within one or more of these environments.
- Curious about how AI tools can enhance technical workflows, improve efficiency or scale support.
- Experience in a product organisation within a growth‑stage business is advantageous; a software engineering background is an asset but this is not a hands‑on development role.
- Alignment with Auror’s Guiding Principles and commitment to diversity, equity and inclusion.
Benefits of Joining Auror
- Competitive salary range – depending on level of experience as IC3, £51,250 – £61,750.
- Employee share scheme – you’ll own part of a company making a real difference.
- Flexibility – outcome‑focused work with a healthy work/life blend.
- Shorter work weeks – Friday afternoons off for everyone.
- Mental and physical health – policy support and wellness days.
- Medical insurance – Albany covers the cost of your plan membership with Vitality.
- Family‑friendly – comprehensive parental leave and benefits for primary and non‑primary caregivers.
- Personal development – support for courses, conferences and events.
- Team connection – regular team lunches and social events during work hours.
- Making an impact – help us keep communities safe by solving real‑world problems.
Next steps
If you’re excited about our mission and have the experience and passion for this role, please click “Apply” below. We’re proud of a culture where everyone can learn and grow. If you’re close to our expectations but not a perfect fit, we still welcome you to apply.
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