IT Operations Manager

An opportunity has arisen for an IT Operations Manager to join a law firm based in Leeds. This role is responsible for leading the IT function, ensuring secure and efficient technology operations, and supporting the organisation’s strategic objectives.

Key Responsibilities

• Lead and manage the day-to-day IT operations, infrastructure and hybrid server environment.
• Ensure IT systems support current and future business requirements.
• Manage IT budgets, forecasting and cost control.
• Oversee IT risk management, disaster recovery and backup processes.
• Maintain network, data and communications security, including Cyber Essentials Plus accreditation.
• Provide second and third-line support across hardware, operating systems, software, telephony and printing.
• Manage Microsoft Azure, Microsoft 365 and associated cloud services.
• Maintain and develop the case management system, including workflows, forms and documentation.
• Produce reporting and data insights using SQL, Excel, audit logs and Power BI.
• Manage telephony systems and mobile communications.
• Lead and support the IT team.
• Manage supplier relationships, contracts and procurement.
• Maintain hardware lifecycle planning and software licensing records.
• Deliver IT-related training, including cyber security, AML and system training.
• Review and maintain IT policies and procedures to meet legal and regulatory requirements.

Key Experience

• Experience managing Microsoft Server (2025, 2022, 2019).
• Strong knowledge of Microsoft Azure (including AVD), Intune, Entra and Microsoft 365.
• Experience with case management systems, ideally Partner for Windows (P4W).
• LAN/WAN infrastructure knowledge.
• SQL database management.
• Hosted telephony systems.
• Cyber Essentials and Cyber Essentials Plus.
• IT service management (ITSM).
• Managing third-party suppliers and contracts.
• Strong understanding of cybersecurity principles and best practice.
• Desirable: Power BI, Exclaimer, advanced Excel and SQL, digital dictation systems, electronic forms development, AML systems, PRTG, Netwrix Auditor, Ivanti Device & Application Control, and Microsoft Co-pilot or other AI and automation platforms.

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