Location
Huntingdon, UK
Clearance
High – DV ‘Developed Vetting’
Overview
A Deputy IT Technical Operations Lead acts as a senior, hands‑on deputy to the Head of Technical Operations Lead, combining technical expertise with team leadership to ensure the stability, security, and efficiency of IT infrastructure. The role includes project delivery, operational excellence, incident support, and mentoring staff.
Key Responsibilities
- Deputise for the Technical Operations Lead, overseeing daily IT operations, including monitoring and maintaining infrastructure (networks, servers, cloud) to ensure high availability.
- Line manage or support the development of IT staff, conducting 1‑2‑1s, performance reviews, and identifying training needs to foster a high‑performance culture.
- Serve as a technical point of escalation for high‑priority incidents, performing root‑cause analysis and driving resolution.
- Oversee technical projects, system updates, and security implementations such as patching, backups and firewall management.
- Represent the Technical Operations Lead in meetings and review high‑level and low‑level design documents for Agile Change and Core Services.
Required Skills and Qualifications
- 5‑6+ years of experience in IT support, infrastructure/network engineering, or technical operations with proven team leadership.
- Strong knowledge of network infrastructure (VPNs, VLANs, firewalls, DNS), Microsoft products, server administration, storage/hardware, and monitoring tools.
- Excellent communication skills, with the ability to lead, motivate, and mentor team members.
- Familiarity with ITSM tools (e.g., Jira Service Desk, ServiceNow) and ITIL methodologies.
- Certifications such as ITIL Foundation, Microsoft certifications, or relevant networking certifications (e.g., Cisco) are desirable.
Typical Working Relationships
- Reports to: Technical Operations Lead.
- Collaborates with: Project Managers, Service Desk Agents, Security Teams, and External Vendors.
Benefits
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays, cycle to work scheme)
- Flexi‑Time
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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