Job Description – Senior Services Manager (261150)
Salary £38,000 per year plus 34 days leave, rising to 39, and a health cash plan.
Permanent, full time (37.5 h per week)
Guildford, service based role.
We can’t offer a CoS for this role.
Home, a place where you belong
You’ll lead and coach a dedicated team delivering supported housing services that truly change lives. This is a hands‑on leadership role where no two days are the same. If you enjoy balancing people leadership, service quality, and real customer impact, this is a role where you can make your mark and grow your career while supporting others to thrive.
What you’ll do
- Lead and coach a team to deliver safe, person‑centred supported housing services.
- Champion safeguarding and health and safety across the service.
- Manage performance, supporting colleagues to grow and deliver great outcomes.
- Oversee service quality, contracts, KPIs, and customer satisfaction.
- Work closely with customers and partners to improve services and outcomes.
- Work with a wide range of customers, colleagues and stakeholders, gaining experience across leadership, operations, and service improvement.
- Have access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered.
You have
- Experience leading and supporting teams in housing or support settings.
- Confidence managing performance and coaching others to succeed.
- A strong understanding of safeguarding and customer-focused practice.
- Experience working with people with diverse and complex needs.
- The ability to manage priorities across varied responsibilities.
Monday to Friday 9 – 5 day time hours, you’ll work one day per week.
Managing a 24‑hour staffed service and a supported housing team including night workers.
You will manage your own diary and be responsible for the services, including housing management.
Once you are settled in you will be expected to be part of the South on call rota, with extra payment for this.
You need an Enhanced with barring list DBS check (we pay).
A car is sometimes useful but not required for this role.
What’s in it for you?
- 34 days leave, rising to 39 (including bank holidays and a “me day”) with the option to buy 5 more each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
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