About Us Supporting Education Group is the leading education services platform in the UK working with schools, learners, multi academy trusts, local authorities, nurseries, and government departments to help solve the biggest human capital challenges facing the sector. Our goal is to empower students, educators, schools and governments with technology, expertise and resources to ensure a high-quality education for all. The group is shaped into four practices covering qualifications and training, recruitment and supply, professional services and SEND and inclusion with a strong passion and collective purpose to make a positive impact on the education sector.
About the Role
Debt Chasing & Customer Communication
- Chase outstanding debts via telephone and email in a professional and consistent manner.
- Respond promptly to incoming calls from customers, branches, and internal teams.
- Send monthly statements to customers to support timely payments.
- Respond to customer queries arising from statements or chasers.
Query Management
- Forward invoice queries to the relevant branch for investigation.
- Chase branches for resolution of outstanding queries to avoid payment delays.
- Escalate problematic or unresolved queries to senior staff or the Credit Manager.
- Assist branches with any credit control or account-related questions.
Account Administration Responsibilities
- Work from and update the evolving debtor spreadsheet daily.
- Add detailed notes to Dimensions and internal spreadsheets to ensure full account visibility.
- Split invoices as required and follow up with the correct contacting party.
- Investigate and correct any misallocations promptly to maintain accurate customer balances.
- Help manage the Credit Control inbox when needed, including responding to or allocating tasks.
- Monthly & Weekly Processes.
- Issue monthly customer statements and track responses.
- Follow up on any customer communications arising from statement runs.
- Work closely with branch teams to resolve disputes efficiently.
- Support colleagues in the credit control team during busy periods or absences.
- Hybrid work: must attend the central London office two days per week (Tuesday and Wednesday, 8:30 am–5:00 pm).
Benefits
- 28 days holiday, with an extra day for each year of service up to a maximum of 33 days + bank holidays.
- Health Cash Plan after probation, includes access to a private GP.
- Free life insurance covering up to 4× your salary from day 1.
- Pension contributions after 3 months of employment.
- Flexible benefits after probation (e.g., extra holiday, dental, healthcare plan topping‑up, bikes, gym membership, electric cars).
- Learning and development opportunities.
- Volunteer days – 3 paid volunteer days a year, 2 dedicated to Education.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
#J-18808-Ljbffr…