Field Scheduling Planning & Assurance Team Manager
Quorum Business Park, Longbenton – NE12 8BU
Salary: £30,000 per annum + performance based bonus paid quarterly
Working hours: 37.5 hours per week, shift pattern between 9am – 8pm Monday-Friday
Holidays: 21 days holidays (increasing to 23 days after 1 year’s service) plus bank holidays
We are seeking a passionate and dedicated Team Manager to join our Field Service Planning and Assurance (FSPA) Department. This role is ideal for someone who is ambitious, embraces new challenges, and thrives in a fast-paced, dynamic environment where continuous learning is key. This is a fantastic opportunity to build a long-term career, contribute meaningfully to the department’s success, and grow professionally within a supportive and forward-thinking team.
Responsibilities of FSPA Team Manager:
- Day‑to‑day management of the team including shift scheduling to ensure enough coverage to meet operational needs.
- Supporting and managing the existing teams, floor walking to ensure the team is working efficiently and the service level is maintained.
- Performance management, such as regular coaching to ensure employee performance, identify performance related issues using reports and dashboards and develop an improvement action plan.
- Regular meetings with the team to communicate expectations, provide updates and ensure clear communication flow.
- Call, e‑mail and chat monitoring and reporting.
- Manager Call backs / Escalations.
- Provide field planning solutions.
- Set up New Starters.
- Monthly business review with Supervisor.
What we’re looking for in a FSPA Team Manager:
- Experience in team management.
- Excellent communication skills with problem solving attitude.
- Computer skills with good knowledge of MS office, including Excel and PowerPoint for reporting and presentations.
- Strong organisational and planning skills.
- Ability to multitask effectively whilst keeping a high level of service scheduling quality.
- Team player who has a genuine interest in helping others.
- Attention to detail and accuracy skills are important.
- Proactive and target driven.
- Experience using workforce planning / ERP software highly preferable.
- Experience using Oracle Field Service Cloud highly desirable.
Benefits Package:
- Perkbox discounts
- Pension Scheme
- Medical Insurance Cover (Bupa & MediCash)
- Birthday Off (after probation)
- GymFlex
- Cycle to work Scheme
- Attractive Maternity / Paternity pay
- Employee Referral Scheme
- Long Term Service Awards
- Career Progression (performance based), with a business that is rapidly growing
- Free parking
- Employee alarm discount programme (after completion of probation)
Equal Opportunities
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
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