Infopro Digital, a global B2B group specialising in information and technology, is currently looking for a Technical Sales Support Specialist to join our team on a permanent basis at Haynes Group Limited, which sits within Infopro Digital’s Automotive division.
This hybrid role, based in the Swindon office three days per week, bridges the gap between the sales team and supporting pillars, ensuring clients receive expert guidance and support when acquiring and implementing automotive data solutions.
Key Responsibilities
- Provide technical expertise and support to the AUKUS sales team, assisting with client enquiries and product demonstrations
- Understand and communicate the benefits and applications of automotive technical data solutions to potential and existing customers
- Assist in pre‑sales activities, including customer needs assessments, solution recommendations, and technical presentations
- Collaborate with supporting pillars, including product and development teams, to relay customer feedback and contribute to product improvement
- Troubleshoot technical issues and provide first‑line support during customer onboarding and implementation
- Collaborate with the marketing team in the creation and maintenance of technical sales documentation, FAQs and training materials
- Assist in preparing proposals, quotations and tender responses by providing technical input
- Keep up to date with industry trends, vehicle data technologies and competitive offerings
- Build strong client relationships through ongoing support and guidance
Requirements
- Strong technical knowledge of automotive systems, vehicle diagnostics or related automotive technologies
- Experience in engineering, technical sales support, pre‑sales, sales, marketing or customer‑facing technical roles
- Based in the UK, with the ability to travel across Europe, USA and APAC territories
- Ability to explain complex technical concepts clearly and concisely
- Strong problem‑solving skills with a proactive approach to customer needs
- Excellent communication and interpersonal skills, with a strong customer‑service focus
- Ability to work independently and as part of a team in a fast‑paced, multi‑time‑zone environment
- Proficiency in Microsoft Office and CRM systems
- Previous exposure to technical data and/or automotive software platforms is a plus
Benefits
- Bonus structure based on company and personal performance
- 25 days annual holiday (rising to 30 days)
- Birthday day off
- Life Assurance (4× salary from Day 1 of employment)
- Employee Assistance Programme
- Cycle to Work, gym discounts and more
- Health cash plan
- Enhanced family‑friendly policies
- Wellbeing tools and resources
- Comprehensive product training and ongoing support from the wider UK commercial team
We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law. To comply fully with equal opportunities legislation, applicants are asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.
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