Location & Working Hours
Location: Location Independent Worker + Travel to Customer SitesSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking hours: Full time 37.5 hours per week – Monday to Friday
Overview
We are here to build a network the UK can count on – one that connects people, places and potential. We help close the digital divide, empower communities, and drive progress.
What You’ll Do
As a Technical Champion for your nominated customer, you’ll act as a trusted expert and advocate, representing their needs internally within VodafoneThree while supporting Sales and Service Management to deliver the best possible outcomes. You’ll bring deep technical expertise and a strong understanding of the customer’s services, solutions and infrastructure, enabling you to provide clear, confident consultancy to both internal stakeholders and customers in real or near real‑time. Playing a key role across the full service lifecycle, you’ll support everything from operational readiness and integration through to ongoing service support, ensuring a seamless experience. You’ll also proactively identify opportunities to enhance and improve services, driving continuous improvement and delivering real value for the customer.
Who You Are
- In‑depth technical knowledge of Telecommunication products and services.
- In‑depth intimate knowledge of customer services.
- In‑depth knowledge of BAU operational support teams within the business.
- Experience of supporting a customer’s in‑life technical requirements into an organisation, while considering KPIs, SLAs and long‑term objectives.
- Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder experiences.
We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits can be personalised for you and your family, including discounts, vouchers, a pension plan, and more. We support career development through learning tools and offer strong parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority. All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks. We provide reasonable adjustments and accessibility support as needed.
Equality and Inclusion
We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
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