About The Role
Job Title: Second Line Support EngineerHours: 37 per weekLocation: Hereford (Hybrid)Salary: Hoople Band C £27,427 – £34,456 per annumContract: PermanentClosing Date: 19th July 2026
An exciting opportunity has arisen to join the Hoople IT Service Desk, looking after a wide range of public and private sector customers!
You will be working in a team-based environment in a 2nd line support role providing support to customers, managing your own workload to maximise resolution of support requests within SLA timescales.
You will require excellent technical skills and have proven experience of delivering excellent customer service.
You will have experience of working and supporting IT users in a business environment.
This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team in an enterprise setting supporting in excess of 8000 users, using enterprise based IT tools, systems and infrastructure.
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
Candidates Who Will Be Interviewed
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledgeto support the Armed Forces Covenant.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supportingyoung people leaving our care.
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