Engineer MAM, PostProduction

Responsibilities

• Manage tickets escalated from Level 0 and Level 1 support teams.
• Coordinate incident and problem follow‑up with internal and external teams.
• Follow up updates on platform day‑to‑day with the support Tier1.
• Plan maintenance activities and coordinate upgrade phases and reboot actions.
• Monitor and maintain the overall health and performance of the platform.
• Manage short‑term engineering projects.
• Collaborate with the Tier3 engineering team.
• Gather workflow requirements from WBD Sports, TNT Sports and Eurosport offices.
• Produce workflow, project and engineering documentation.
• Design centralized workflows across MAM and Post‑Production platforms.
• Support users through change management and new project implementation.

Qualifications

• Degree in Technology, Engineering, Broadcast, or a related field.
• Fluent written and spoken English; French language skills desirable.
• Strong communication skills.
• Adaptability to fast‑paced and continuously changing environments.
• Ability to perform under pressure, particularly during live‑event production support.
• Self‑motivated, collaborative team player with a commitment to high‑quality customer service.
• Excellent troubleshooting, analytical and problem‑solving skills.
• Minimum 3years of experience in broadcast technology in a support or engineering role.
• Experience in sports, news, production and documentary environments.
• Experience with MAM and post‑production tools.
• Extensive broadcast technical background (IP video 2110, AES67, NMOS, video and audio formats and codecs).
• Good understanding of IT technologies and associated challenges (networking, virtualization, storage, cloud services, security).
• Monitor emerging technologies and industry trends to keep systems efficient, scalable and aligned with business growth.
• Nice to have: basic scripting and development skills; knowledge of AWS services; knowledge of microservices architecture.

Working Conditions

• Location: London, UK.
• Shift work (evening and weekend); night work may be required during live events.
• On‑call rotation.
• Minimal travel required.
• Permanent contract.
• Hybrid working model – remote and in‑office work.

WBD is an equal‑opportunity employer. We consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other protected category.

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