Key Responsibilities
- Providing expert technical and administrative support, including booking site inspections requests on a daily basis and registering a variety of building control submissions in line with legislation.
- Providing rota cover on a regular basis, including monitoring mailboxes and answering phone calls.
- Liaising and advising with the Contact Centre who answer the majority of the Building Control calls.
- Address matching of Competent Person notifications.
- Dealing with a wide range of customers including builders, members of the public, architects and MP/Councillor enquiries via email/telephone.
- Dealing with a variety of emails from a wide range of customers and allocating to the relevant teams.
- Invoicing inspection/dangerous structure fees and chasing customers for payments.
- Organising Continuous Professional Development (CPD) events.
- Land Registry searches.
- Assisting with small administrative projects/supporting management.
- Delivering technical support (e.g., indexing, validation, measuring/reading plans, taking payments, incoming and outgoing post).
- Maintaining filing systems both manual and electronic and dealing with history enquiries and requests for discretionary services.
- Good understanding of systems and using them in line with council procedure.
- Actively support colleagues.
- Be responsible for own self-development to ensure role requirements are met.
- Ensuring accuracy and efficiency in date handling and reporting.
- Ensure that we provide an excellent customer service in line with the Corporate Customer Promise.
Qualifications and Attributes
We are looking for a motivated and driven person, who can work within the team collaboratively and using their own initiative. Excellent customer care, communication and organisational skills will be essential, some knowledge of Building Control and the application process is required. The ability to work with accuracy and pay attention to detail together with being able to deal with a high volume of work is essential. Experience of using the IDOX Uniform/Document Management System (DMS) would be advantageous although full training will be given.
Hours and Working Arrangements
The role is for 17 hours per week. This includes one fixed working day of a minimum 7.4 hours; preferably a Friday/Monday. The remaining hours can be worked flexibly across either one additional full day or split across two shorter days. This can be discussed further at the interview. Whilst the location/work base for this role has been specified, our evolving ways of working mean that the role will require you to work in a hybrid way – a mix of working from home and working from your nearest office location. More details will be provided at the interview. Whilst flexible working is possible and there is a flexi system in place, there may be a requirement to work within the core business hours of Monday to Friday 9.00am to 5.00pm the majority of the time.
Benefits
- A competitive salary.
- A defined benefit pension scheme based on your career average earnings, with the option for extra voluntary contributions.
- A generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and well-being programme.
- An employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
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