Role Summary
A great opportunity has arisen to join the Customer Support &Services Quality Assurance organisation as a Quality Assurance Engineer supporting delivered products in service within our customer community. As a key function within the product support team, your skills and input will be required to identify and resolve a wide variety of quality topics.
Benefits
- Salary: up to £50,000 depending on experience
- Dynamic hybrid working: 2 days per week on-site
- Security clearance: British citizen or dual UK national with British citizenship (additional BPSS checks required)
- Company bonus up to £2,500 (based on performance)
- Pension: up to 14% employer contribution
- Paid overtime opportunities
- Flexi Leave: up to 15 additional days
- Flexible working arrangements welcome
- Enhanced parental leave (up to 26 weeks)
- Facilities: subsidised meals, free car parking and more
- Healthcare Cash Plan for everyday expenses
Responsibilities
- Manage product non-conformance and facilitate implementation of the non-conformance process
- Provide non-conformance data analysis and summary reports
- Support design and manufacturing defect investigations
- Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues, ascertain root cause and implement corrective actions
- Review, develop, implement and maintain project quality planning documentation
- Ensure compliance with Business Management System procedures
- Proactively identify, communicate and mitigate quality risks and issues to reduce risk and increase customer satisfaction
- Participate in process improvement activities
- Interact with supply chain on non-conformances and corrective actions
Qualifications
- Engineer with experience or familiarity of quality management systems, techniques and processes
- Practical knowledge of non-conformance management process and SAP business tool
- Ideally hold an HNC/HND level qualification with experience within engineering or quality assurance
- Excellent communication and interpersonal skills to liaise with customers and internal teams
- Ability to influence change
- Experience working within a project environment and operating effectively as part of a project team
- Ability to identify risks and critical issues and drive forward suitable mitigation solutions to reduce rework and increase customer satisfaction
- Ability to understand and respect cultural differences
- Ability to manage deadlines with attention to detail
Process
Engineers without quality experience will be considered for development within the role. The role requires networking with a large variety of MBDA functions and in-service support activities across different sites, working in a customer facing environment with a dynamic and experienced product support team.
All candidates are considered equally under UK law. We welcome applicants regardless of gender, race, disability, religion, sexual orientation or any other protected characteristic.
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