Lead AI Engineer
London (Hybrid, 1 to 2 days per week)
Company
They are a leading UK consumer-focused financial services business with a broad product portfolio and millions of customers. Operating at scale, they are investing heavily in AI to enhance customer experience, drive efficiency, and strengthen risk and fraud capabilities. A new generative AI team is being built to sit within a broader AI and MLOps function, moving from contractor-led delivery to a permanent, strategically aligned capability. This is a high-visibility area with strong internal demand and clear executive backing.
Role
You will lead the design and delivery of AI solutions that directly impact core operations and customer journeys.
- Own end-to-end delivery of AI systems, from problem definition through to production
- Design and deploy LLM and RAG-based solutions, including chat assistants for customer support and contact centre optimisation
- Drive automation across complaints handling, triage, fraud detection, and customer data workflows
- Define architecture and make decisions around build versus buy solutions
- Work closely with engineering, product, and risk teams to ensure compliant and scalable solutions
- Implement robust MLOps practices including monitoring, evaluation, and system reliability
Your Skills & Experience
- Strong commercial experience delivering production-grade AI systems end to end
- Deep expertise in generative AI, including LLMs, RAG, and agent-based systems
- Solid software engineering background with experience in scalable system design and APIs
- Hands‑on experience with MLOps, including deployment, monitoring, and lifecycle management
- Proven ability to lead multiple AI initiatives and deliver measurable business outcomes
- Experience working in large, complex organisations with high data volumes
What They Offer
- Competitive pension and benefits package
- Hybrid working with flexibility
- Opportunity to shape a new AI capability within a large organisation
- Clear progression as the AI function scales
How to Apply
If you are interested in leading AI innovation in a high-impact, enterprise environment, apply now to find out more.
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