Koi Sales Manager

We are looking for a knowledgeable and commercially minded Koi Sales Manager to join Koi Water Garden and help drive sales, customer satisfaction and long-term growth.This role is ideal for someone with strong koi knowledge, proven sales ability and the confidence to advise customers on everything from fish selection to pond systems and aftercare.

A Full UK Drivers License is required for this position

What you get:

• Friendly and supportive team environment.
• Join one of the UK’s leading Koi & Pond specialists.
• £35,000 to £45,000 salary, depending on experience, plus sales bonus/commission on koi sales.
• Opportunity to work with high-value customers and specialist koi stock.
• Key role in growing showroom sales and customer relationships.
• Work 5 of 7 days, with flexibility for occasional weekend days.

What you’ll do:

• Manage day-to-day koi sales activity, helping customers choose the right koi, pond products and care solutions.
• Deliver excellent customer service in store, over the phone and through enquiries, building trust and repeat business.
• Use previous sales experience to convert enquiries into sales and maximise each customer opportunity.
• Advise customers on koi care, pond health, water quality and general maintenance using strong practical knowledge.
• Support and educate customers on filtration systems, pumps and related pond equipment, recommending suitable products for their setup.
• Carry out or assist with water testing and basic microscope use where needed to help diagnose pond or fish health issues.
• Use knowledge of koi varieties and breeder bloodlines to guide customer decisions and support higher-value koi sales.
• Support conversations around pond construction and pond system requirements, helping customers understand what is needed for successful setups.
• Maintain high standards in the store appearance, pond husbandry, present livestock and products professionally and work closely with the wider team to support business targets.

What you’ll need:

• Previous sales experience, ideally in a retail, specialist or high-value customer environment.
• Excellent customer service skills and confidence dealing directly with customers.
• Good knowledge of filtration systems, pumps and pond equipment.
• Understanding of koi care, water quality and fish health.
• Experience using, or willingness to learn, microscope and water testing procedures.
• Good knowledge of koi varieties and breeder lines.
• Understanding of pond construction and how complete pond systems work together.
• Professional, organised and confident in a customer-facing role.

Salary: £35,000 to £45,000 salary, depending on experience, plus sales bonus/commission on koi sales.

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