Outcomes-Driven CS & Renewals Coach

IRIS Software Group is seeking a Customer Success & Renewals Performance Coach in Manchester. In this hands-on role, you’ll coach teams to shift from reactive to proactive customer engagements, enhancing their performance through direct support and feedback.

The ideal candidate will have experience in Customer Success or Account Management, strong communication skills, and the ability to guide teams using data insights. This role is pivotal in fostering a commercially confident and customer-outcomes-oriented culture.

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