Food & Beverage Supervisor

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.Main TasksOffer exceptional guest care at all timesProvide support to and supervise the team for an effective and efficient shiftSupport the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage departmentProvide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagementMaintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future serviceHandle guest complaints with warmth and efficiency, prioritizing guest satisfaction at all timesCollaborate with colleagues in all departments to elevate the overall guest experience consistentlyDemonstrate comprehensive understanding and consistent adherence to the company’s SOPs within the department, along with a general knowledge of all standards across the establishmentEnsure the department is consistently prepared for business operationsPromote communication and collaboration across all departmentsOperate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to managementAdhere to Company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulationsComplete any other reasonable request made by a member of the management teamPerson SpecificationGenuine passion for delivering memorable moments to guests and leading the team on shiftExcellent leadership skills with a friendly, hands-on approach and lead-by-example work styleConfident working within brand guidelines to deliver consistent resultsWilling to find creative solutions, and offer advice and recommendationsContinually strive to attain new skills, ensuring best practice and service deliveryPositive approach to handling multiple challenging priorities and assignmentsMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsFulfilment of the job skills checklistAchieving agreed KPIsCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerOngoing LearningGROWonline BELONG induction and development coursesAcademy Technical skills trainingMental Health First Aider trainingFire Marshal trainingManual Handling Trainer‘Come Join Us’ Guest Care trainingOpportunity to apply for internal development programmes, such as:o ‘Insights’ Development programmeo The People Programmeo Level 3 Apprenticeships in Team LeadingNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Food & Beverage Supervisor could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Food & Beverage Supervisor?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!#J-18808-Ljbffr…