Last Mile Operations Manager
Vacancy Salary: £35,500-£41,000 plus bonus and benefits
Location: Sheffield
Shift Pattern: 5/7
Ready to Lead, Inspire, and Keep the Final Mile Moving?
If you thrive in fast‑paced environments, love problem‑solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, and your leadership keeps millions of parcels moving safely, efficiently and on time.
Overview of the Role
As a Last Mile Operations Manager, you will be the driving force behind service excellence across multiple Delivery Units or one high‑volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real‑time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community and key internal teams. You must bring ownership, accountability, and resilience to every challenge, shaping courier experience, customer satisfaction, operational efficiency and site safety.
Responsibilities
- Own service, cost and performance across your Delivery Unit(s)
- Ensure consistent, compliant, on‑time parcel flow and courier coverage
- Analyse digital dashboards and Service Tracker to identify and resolve risks
- Build strong relationships with EBPs, couriers, support teams and unions
- Lead budget management with a focus on cost leadership and efficiency
- Drive continuous improvement and proactive planning across all operations
Qualifications
- A strong analytical mindset with the ability to prioritise effectively
- Experience managing operational performance in a fast‑paced environment
- Excellent communication skills across dispersed or remote teams
- Ability to motivate, influence and engage multiple stakeholders
- Confident using digital dashboards, apps and operational tools
- Solid organisational and planning skills – especially when working across multiple sites
Benefits
- Free digital GP service for all colleagues and their families
- Wagestream – access a portion of your earned income before payday
- Free basic Will and discounted partner mirror Will for all colleagues
- 50% discount on sending parcels through Evri
- Cycle to Work scheme
- Company‑funded Life Assurance
- Employee Assistance Programme with free counselling
- Great career progression opportunities
- Up to 26 days holiday
- Voluntary flexible benefits at discounted corporate rates
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