Customer Advisor

Customer Advisor

Reference: JUL20266044

Expiry date: 11:09, Thu, 30th Jul 2026

Location: Peterlee

Salary: Starting from £25,004, with potential increases and performance bonuses

Working hours: 37.5 hours per week. Shift times: 8 am–9 pm Monday–Friday, 8 am–6 pm weekends.

Responsibilities

• Handle customer calls and guide customers through their claims process immediately after an accident
• Provide empathetic support and ensure a reassuring experience for all customers
• Record interactions accurately and update customer records in line with company procedures
• Respond to customer inquiries and resolve issues in a timely manner

Qualifications

• Customer‑focused and empathetic with a strong communication style
• Attention to detail and the ability to handle administrative tasks accurately
• Experience working in a call‑center or customer‑facing environment is desirable (not mandatory)

Benefits

• Competitive base salary starting at £25,004
• Monthly performance bonus up to £330 per month (up to £3,960 per year)
• Ace Award Scheme for outstanding customer feedback
• Annual leave: 24 days, increasing to 26 days with service, with option to buy or sell up to 5 extra days per year
• Employer pension contributions of 3%
• Free life assurance and a savings‑as‑you‑earn scheme
• Colleague referral scheme – earn £1,000 per referred candidate
• Benefits App with discounted shopping and cashback at retailers
• 24/7 GP service and mental health support through colleague assistance programme
• Physiotherapy, cycle‑to‑work scheme, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance
• Motoring benefits including vehicle‑leasing schemes and discounted repairs
• Stream financial wellbeing app for budgeting and financial advice

Equal Employment Opportunity

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities.

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