UEC Divisional Operations Manager
The closing date is 20 July 2026.
The Divisional Operations Manager for Urgent & Emergency Care (UEC) is a key operational leader responsible for ensuring the delivery of safe, high-quality and efficient services across Emergency Department, Same Day Emergency Care (SDEC), Urgent Treatment Centres (UTC), and ambulance interface pathways. Working closely with Clinical and Service Leads, you will provide day-to-day operational oversight, drive performance improvement, strengthen patient flow, and support the delivery of national UEC priorities.
You will lead service transformation, support strategic planning, manage non-clinical teams, and ensure robust governance across all UEC areas. The role is central to maintaining operational resilience, improving patient experience, and ensuring services meet quality, performance and financial standards.
The post includes participation in the Trust’s senior manager on-call rota, supported by a 2% salary supplement.
Main duties of the job
- Provide operational leadership across UEC services, ensuring safe, timely and effective patient care.
- Lead delivery of key UEC performance standards, including 4-hour flow, ambulance handovers, SDEC utilisation and 12-hour breach prevention.
- Oversee daily operational management, escalation processes and site-wide flow coordination.
- Support strategic development, service redesign and business case preparation to modernise UEC pathways.
- Manage non-clinical staff, ensuring strong workforce performance, compliance with training and effective leadership across teams.
- Lead financial oversight across UEC areas, including budget setting, monitoring and cost improvement delivery.
- Strengthen clinical governance through audit, risk management, incident response, complaints handling and continuous improvement.
- Work collaboratively with clinical leaders, divisional colleagues, and system partners to deliver Trust and ICB UEC priorities.
- Represent UEC at Trust-wide operational groups and deputise for the Divisional General Manager and Divisional Operations Director when required.
- Participate in the senior manager on-call rota, including major incident response coordination (2% supplement payable).
Job responsibilities
In summary, the postholder will provide team leadership, coordinate recruitment activity, oversee quality assurance and compliance, support service improvement, and contribute to delivery of an efficient, inclusive and high quality recruitment service.
Person Specification
Education and Qualifications
- Evidence of ongoing professional development
- Educated to Masters level or equivalent experience
Skills and Abilities
- Proven conceptual and analytical skills
- Able to make and take sometimes difficult decisions after analysis of options and implications
- Able to influence and engage people in different settings
- Able to provide strategic direction and leadership within the directorate without adopting a dictatorial style
- Able to build effective working relationships at all levels within and outside the trust.
- Able to learn fast and adapt to become quickly effective in new situations
- Able to use Microsoft Word & IT Literate to produce reports
Experience
- Experience of providing services to a high quality with restricted resources
- Experience of achieving significant cost reduction at a service and Divisional level
- Experience of implementing change management projects to develop or improve services
- Experience of business case preparation, presentation and implementation
- Managing a range of staff groups
- Substantive general management experience in the NHS, in an acute setting..
Knowledge
- Service quality and quality management
- Current changes and developments within the NHS.
- Change management theory
Trust Values
- Commitment to providing improvement to services for patients
- Understanding and demonstration of the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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