Service Manager VMU

Salary and Hours

£55,000 per annum. Bonus opportunities available.

Monday to Friday, 45 hours per week 07:00 – 16:30. Flexibility required.

Day to day, you will be:

• Plan and control workforce resource availability to meet customers’ fleet demands.
• Manage and control labour costs, including use of third parties.
• Comply with safety audits and manage the working code of practice for contractors.
• Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc., is carried out correctly, and design workplaces and processes optimally.
• Prepare planning and calculations for investments in workshops, facilities and HR, together with the Rygor management.
• Regularly review prices for workshop services and, after prior agreement with Rygor management, adapt them to suit the market.
• Measure and report on daily workshop performance in relation to retail sales, warranty and internal contract.
• Manage WIP and cash control.
• Employ new staff and carry out effective induction.
• Manage, coach and motivate employees, ensuring retention of high‑quality team members.
• Define target agreements with employees and review the level of target achievement.

Skills & Behaviours Required for this Role:

• Qualifications – Level 3 (NVQ or City and Guilds or IMI Qualification) in Vehicle Repair and Maintenance; prior experience in a similar role and industry preferred.
• Resilience – Ability to cope with challenges and maintain performance.
• Communication – Serve as the first point of contact for the team and inspire through engaging and motivating communication.
• Motivation – Drive personal and team success; be a brilliant team player and inspire others.
• Time Management – Prioritise and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.
• Recipients of the Silver Award under the Armed Forces Covenant.
• Auto‑enrolment pension.
• Enhanced Maternity and Paternity pay policies.
• Access to the wellness programme and Employee Assistance Programmes, including WeCare from Canada Life.
• Mental Health First Aiders.
• Reward and recognition programmes, including annual Rygor Group Awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to an in‑house training hub.
• Long‑service recognition.

Company Overview

Rygor Service Solutions is part of the Rygor Group, specialising in full management of commercial vehicle fleets. We serve some of the UK’s largest fleets, including Tesco, Ocado and Brakes, providing on‑site and mobile servicing solutions.

Apply now.

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