General Information
The national salary range is £42,914 – £46,182, London salary range is £49,325 – £53,081. Salary depends on base location.
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach: Cross Government
Location: Birmingham, Brighton and Hove, Bristol, Cambridge, Cardiff, Jarrow, Leeds, Liverpool, London, Manchester, Nottingham
Region: East Midlands, East of England, Greater Manchester, London, North East, North West, South East, South West, Wales, West Midlands, Yorkshire and the Humber
Closing Date: 07-Jul-2026
Post Type: Detached Duty, Loan
Reserve List: 12 Months
Job ID: 19174
Job Title & Grade
Change Manager SEO
Contract Type
Detached Duty / Loan – 24 months
Salary
Salary depends on location. Minimum for the grade will be offered if applicable.
Location
National (any LAA office). For London, Cambridge, Brighton offices only available to current LAA staff in those offices.
About The Legal Aid Agency
The Legal Aid Agency is an executive agency of the Ministry of Justice (MoJ) responsible for administering criminal and civil legal aid to people in England and Wales.
Transformation
The Transformation portfolio drives simplification of legal aid delivery, improving experiences for applicants, providers and LAA staff.
Transformation Team
Established in May 2020, the team leads the organisation’s transformation through innovation, collaboration and inclusion, working with business change and project delivery experts and partners across the agency and government.
Portfolio spans:
- Front‑line operational teams
- Policy design and implementation
- Digital systems and data
- External providers and partners
Job Summary
The Change Manager is accountable for leading the people side of change to ensure organisational initiatives deliver the intended outcomes. The role applies a structured, evidence‑based change management approach, focusing on individuals’ experience, adoption and sustaining change.
Key Responsibilities
- Lead the People Side of Change: Apply a structured change management approach, diagnose impacts and readiness, design and own proportionate change strategies and plans.
- Drive Adoption, Usage and Proficiency: Define success, manage resistance, monitor adoption and adjust interventions.
- Enable Leaders, Sponsors and Managers: Coach senior sponsors, equip line managers and advise on leadership behaviours.
- Integrate Change with Delivery: Partner with project, product and delivery colleagues, run change readiness assessments and influence delivery decisions.
- Assure Benefits Realisation and Sustainability: Support transition to business as usual, contribute to benefits realisation and capture learning.
Essential Knowledge, Experience and Skills
- Planning, coordinating or delivering change activity in a complex organisation.
- Assess impacts, risks, dependencies and readiness, using evidence to inform decisions.
- Experience working with a wide range of people, including senior leaders and operational colleagues.
- Effective communication of complex information to varied audiences.
- Producing clear, high-quality plans, reporting or governance material.
- Managing multiple priorities in a fast‑paced environment with accuracy.
- Supporting adoption, implementation or continuous improvement of new ways of working.
Desirable Knowledge, Experience and Skills
- Recognised change management qualification (e.g., Prosci) or comparable training.
- Experience in a portfolio, programme, project or transformation setting.
- Experience applying recognised change management or continuous improvement approaches.
- Supporting governance forums and preparing reporting for senior colleagues.
- Experience working with digital, operational or policy teams.
Our LAA Commitment to Diversity and Inclusion
We are a Disability Confident organisation and offer guaranteed interviews to candidates with a disability.
Diversity and inclusion are key to the LAA’s values. We seek to understand and embrace diversity, and promote inclusion within teams.
Civil Service Nationality Rules
This role is broadly open to nationals of Commonwealth countries, EU, Switzerland, Norway, Iceland, Liechtenstein, and their family members with settled or pre‑settled status, as well as individuals with limited or indefinite leave to remain who were eligible for EUSS on or before 31 December 2020.
Reasonable Adjustments
If you have a disability or long‑term condition requiring adjustments during the recruitment process, please indicate this in your application or contact LAARecruitment@justice.gov.uk.
Complaints Procedure
Complaints about the recruitment activity can be directed to LAARecruitment@justice.gov.uk and are responded to within 10 working days.
#J-18808-Ljbffr…