Role Overview
Taking ownership of the ecommerce platform and delivering sustainable revenue growth. Developing and implementing customer acquisition, retention and trade account growth initiatives.
Improving website performance, conversion rates and overall customer experience. Managing product information, pricing, catalogue structure and data accuracy. Analysing sales, customer and website data to identify commercial opportunities and support decision-making. Building and maintaining reporting dashboards, KPIs and management information. Utilising CRM, ERP and ecommerce systems to improve efficiency and commercial performance. Leading customer service and sales support activities to drive customer satisfaction and loyalty. Identifying new revenue opportunities, product categories and service offerings. Working with internal stakeholders, suppliers and external partners to deliver business growth initiatives.
Key Responsibilities
- Take ownership of the ecommerce platform and drive sustainable revenue growth
- Develop and implement customer acquisition, retention and trade account growth initiatives
- Improve website performance, conversion rates and overall customer experience
- Manage product information, pricing, catalogue structure and data accuracy
- Analyse sales, customer and website data to identify commercial opportunities and support decision-making
- Build and maintain reporting dashboards, KPIs and management information
- Utilise CRM, ERP and ecommerce systems to improve efficiency and commercial performance
- Lead customer service and sales support activities to drive customer satisfaction and loyalty
- Identify new revenue opportunities, product categories and service offerings
- Work with internal stakeholders, suppliers and external partners to deliver business growth initiatives
Qualifications & Experience
- Proven experience driving growth within a B2B ecommerce, sales or commercial environment
- Demonstrable track record of delivering revenue growth and improving commercial performance
- Strong commercial awareness and analytical skills
- Experience developing customer acquisition and retention strategies
- Experience managing product data, catalogues and ecommerce platforms
- Proficient in using spreadsheets, CRM, ERP and ecommerce systems
- Strong Google Analytics experience
- Excellent communication, stakeholder management and organisational skills
- Ability to manage multiple priorities and deliver measurable results
- High attention to detail and commitment to data accuracy
Preferred Skills
- Experience within engineering, hydraulics, fluid power, industrial distribution or technical product sectors
- Experience with Magento, Shopify, WooCommerce or similar ecommerce platforms
- Knowledge of SEO, conversion optimisation and ecommerce best practices
- Experience managing external agencies and third-party partners
- Understanding of AI, automation and digital transformation technologies
Company Information
Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Benefits
- Competitive salary
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company pension
- Wellbeing support & access to a wide-ranging employee benefits & rewards platform
- Paid volunteering day
- Refer-a-Friend bonus
- Cycle to Work scheme
- Full training and ongoing development provided
Reporting
Reporting to the Senior Marketing and Digital Partner, you will lead and grow our ecommerce business, identifying opportunities to increase sales, improve customer experience and drive commercial success. This is a hands‑on role suited to someone who enjoys combining digital expertise, commercial thinking and data analysis to deliver results.
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