Customer Success Executive

We have an exciting new role for a Customer Success Executive to join our new team in Warrington! This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Identify and act on opportunities for additional hire requirements.
• Deliver accurate and timely hire contract administration.
• Understand customer markets and offer tailored solutions.
• Build and maintain strong customer relationships.
• Manage multi-product enquiries and act as central contact for projects.
• Upsell products using CRM data and cross‑selling techniques.
• Follow up on enquiries to increase conversion rates.
• Respond to customer and invoice queries professionally and initiate improvements.
• Act as a Case Specialist providing the best rental experience.
• Promote and develop Sunbelt Rentals UK digital ways of working.

Benefits

• Real Living Wage Payer.
• Excellent development opportunities.
• Incentive scheme.
• Life Assurance.
• Employee assistance programme.
• Opportunity to buy and sell holidays.

Qualifications and Skills

• High degree of personal credibility to customers with experience in fast‑paced, complex matrix environments, ability to deal with enquiries through multiple channels, preferably within a B2B environment.
• Proven experience in a customer service or sales role with a customer‑focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas.
• High degree of proactivity with commercial awareness.
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously.
• Strong problem‑solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms.
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable).

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