Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role
Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focused environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Working arrangements & further information
Our base location is Prestatyn Justice Centre, Victoria Road, Prestatyn, LL19 7TE. This court‑based role covers both office and courtroom environments; therefore, hybrid working will not be considered. The role is office‑based, with a minimum of 30 hours per week over five days. Weekend work may be required.
Benefits
Standard full‑time working hours are 37 hours per week. The role offers a range of benefits including annual leave of 25 days on appointment (increasing to 30 days after five years), pension scheme, pay protection support, and training and development opportunities. The MoJ offers flexible working system options in many offices.
Equality, diversity and inclusion
We recruit by merit on the basis of fair and open competition. As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. The “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces. For more information on applying for a role as a candidate with a disability or long‑term condition we have recorded animated videos.
Nationality requirements
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Application process
Applicants will be required to submit a Statement of Suitability demonstrating transferable skills, knowledge and experience. The Statement should link experience to the essential criteria: customer service, administrative and IT experience, attention to detail, communication, and organisational skills.
Interview stage assessments
Interviews are provisionally scheduled to take place end July – early August 2026. Their assessment will focus on behaviours such as making effective decisions, leadership, communicating and influencing.
Security checks
DBS Basic level of security checks required.
Use of Artificial Intelligence
Applicants are encouraged to base all examples and statements on their own experience. Any content that is copied or generated by artificial intelligence and presented as the applicant’s own may result in withdrawal of the application.
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