Main Purpose of the role
DSV are looking for a pro‑active, positive and customer‑focused Freight Forwarder to join our Cross Trade operations team. As we progress through a period of integration and business change, we are seeking an individual who can adapt quickly, remain organised under pressure, and maintain a high level of service whilst managing a busy and challenging workload.
You will be responsible for managing customer shipments from booking through to completion, ensuring operational excellence, proactive communication, and a first‑class customer experience.
If you are passionate, enjoy working in a collaborative environment, and thrive on tackling complex challenges, we invite you to apply and become a vital part of our team.
What will you be doing?
- Accept and process customer bookings accurately and efficiently.
- Manage cross‑trade shipments from booking through to final delivery.
- Proactively monitor shipments and provide timely updates to customers and stakeholders.
- Identify and resolve operational issues, delays, or service challenges.
- Liaise with carriers, suppliers, customers, and internal teams to ensure smooth execution of shipments.
- Ensure customer invoices are raised accurately and within agreed timescales.
- Chase and validate supplier costs to ensure complete and timely financial closure of jobs.
About You
- Previous experience within transport, logistics, freight forwarding, or international road operations preferred.
- A positive attitude and the ability to remain calm and professional in a fast‑paced environment.
- Strong organisational skills with the ability to prioritise and manage a busy workload.
- Adaptability, resilience and a willingness to support the wider team.
- Excellent customer service and relationship‑building skills.
- Strong problem‑solving abilities with a proactive approach to issue resolution.
- Good IT skills and experience using transport management systems and Microsoft Office.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
All successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks.
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