Project Administrator

Project Administrator (Import / Export)

Location: Poole, GB, BH17 7ER

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome discussions of flexibility requirements and workplace adjustments to encourage agile working and innovation.

Responsibilities

• Liaise with all internal teams, customs brokers and freight forwarders as necessary.
• Ensure all documents are received by the customs broker in a timely manner, including the issuing of clearance instructions.
• Maintain accurate records and ensure import and export documents are retained in accordance to HMRC record‑keeping requirements.
• Manage the process of end‑to‑end bulk export shipments on a daily, weekly and ad hoc basis.
• Ensure on‑site availability for twice‑weekly HUB shipments to Germany to conduct physical checks of shipments.
• Using SAP reporting, act as the gatekeeper of all dispatches that enter Logistics to ensure shipments are delivered on time to the end customer.
• Manage the RMA database and returns.
• Perform SAP data management when required, including origin of products, commodity codes, etc.
• Provide cover for Order Management Administrator (Mondays, Holidays & Sickness).
• Ensure that orders are executed on time and within cost targets.
• Maintain delivery promises to customers and manage Order Management email folder to address complaints promptly and appropriately.
• Create and maintain Sales Orders within SAP, arranging invoicing as appropriate.
• Coordinate with Production to minimise stock and with Credit Control in case of referred debt situations.
• Maintain close relationships with Operations and maintain a no‑blame culture through regular contact and meetings.

Qualifications & Experience

• Educated to at least GCSE level, including English and Maths.
• Considerable experience in commercial or business administration.
• Working knowledge of export/import business is essential.
• Proficient in Microsoft Office within a Windows environment.
• Strong SAP skills are essential.
• Willingness to learn and maintain current HMRC legislation and procedures.
• Ability to identify and take initial ownership of problems.
• Effective verbal and written communication at all organisational levels.
• Proactive in reviewing and proposing plans for improvement in the operation of the Project Administration Department and related processes.
• Commitment to continuous improvement and a LEAN approach to the function.

Benefits

• Competitive base salary plus annual bonus.
• 26 days holiday (increasing to 29 days with service).
• 37.5‑hour working week.
• Excellent pension scheme with up to 10% employer contribution.
• Flexible benefits tailored to your needs.
• Ongoing training and development, including support for professional memberships.

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