Desktop Support Analyst / 2nd Line Support Analyst

Desktop Support Analyst / 2nd Line Support Analyst

A fantastic opportunity has arisen for a Desktop Support Analyst / 2nd Line Support Analyst to join our London based client on a permanent basis.

Summary

A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.

Key Responsibilities

• Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh.
• Deal with customers in person at the Tech Hub.
• Work with co‑workers to increase knowledge across the Global Service Desk team.

Attributes / Skills

• Good troubleshooting and analytical skills.
• Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office 365.
• Experience working with Dynamics 365 is highly beneficial.
• Experience of logging tickets in ITSM call logging software.

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