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ROLE: Regional Operations Manager – Cleaning Services
HOURS: Monday to Friday, 9am – 5pm (flexibility required to meet business needs).
LOCATION: Swindon | Southern England (regional role).
Mobile position: Company car offered.
Mitie is looking for an experienced Regional Manager to lead the delivery of large‑scale cleaning services across a fast‑paced, complex regional portfolio covering Southern England & Wales. This senior operational leadership role oversees service delivery and performance, acting as the key interface between operational teams and the client. You will be accountable for operational KPIs and SLAs, driving efficiencies, continuous improvement, and cost savings while ensuring a consistently high standard of service. Through strong leadership, you will inspire and develop teams to deliver an excellent customer experience and achieve outstanding operational and commercial outcomes.
Role Responsibilities
- Manage the service delivery, operational performance, and day‑to‑day operations across your regional portfolio
- Identify risks, opportunities and lead regular operational and strategic performance reviews with the client for your region
- Work closely with operational teams across multiple locations, focusing on building a high‑performing, engaged, and inclusive culture
- Manage regional and site‑based client and stakeholder relationships, leading regular service reviews and governance meetings
- Visit sites around your regional portfolio for client meetings, department walk‑downs, completing audits
- Ensure the sites operational KPIs and SLAs are met
What We Are Looking For
- Proven senior operational management experience within Facilities Management, Warehouse, or Logistics
- Full UK driving licence, due to the regional nature of the role
- Excellent leadership and communication skills, with the ability to lead large, geographically dispersed teams
- Client‑driven, customer‑focused, and results oriented
- Motivated, proactive personality with people skills
- Experience working in a fast‑paced, operationally complex environment
What’s in it for you?
- Upskilling and training provided for your development
- Company car
- Competitive salary
Benefits:
- Virtual GP, financial wellbeing assistance (Salary Finance scheme)
- Choice to purchase up to five extra days’ holiday each year; critical‑illness insurance; dental treatment; technology products at an affordable cost
- High street discounts via MiDeals platform, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, save‑as‑you‑earn scheme, Mitie Matching Share Plan
- Recognition through Mitie Stars with cash prizes and a chance at a top prize of £10,000
- Extensive training and development resources
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
We welcome applications from diverse backgrounds and encourage equality of opportunity.
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