Kiehl’s Carnaby Street | Flagship Store Manager

Lead a vibrant, diverse brand community. Foster an inclusive team culture. Combine commercial performance with the edgy, self-expressive heart of the Kiehl’s brand. Thrive on the thrill of converting high footfall into financial success.

At our brand-new London flagship home on Carnaby Street, we aren’t just selling skincare—we are building a vibrant, self-expressive community hub. Our cool NYC-style lounge space is retail redefined.

We are looking for an extraordinary, high-energy Flagship Store Manager to lead the Carnaby Crew and shape the retail team of the future.

What You’ll Do

• Lead & Inspire: Recruit, develop, and foster a diverse, inclusive, and high-performing team.
• Drive Performance: Combine your commercial acumen with creative retail strategies to exceed flagship sales, conversion, and transaction targets.
• Host the Community: Execute high-impact brand activations and manage the customer experience.
• Retail Excellence: Keep visual merchandising pristine and master operational systems with absolute precision.
• Collaborate & Trend-Spot: Partner closely with Head Office to react instantly to fast-moving beauty, cultural, and social media trends.

What you’ll need

Knowledge

• Retail landscape
• Flagship management
• Team leadership
• Skincare ingredients and service excellence
• Latest beauty & social trends
• Service excellence & storytelling
• Expertise
• Digital/Social

Key Stakeholders

• My Area Manager
• My Regional Retail Director
• Head of Activation, BA Experience & Education Teams

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