PLEASE NOTE: we are only able to progress with candidates who have EXPERIENCE in a COMPLAINTS HANDLER ROLE.
Location: Stockport (Central to bus & trains)
Benefits of working for us:
- Starting basic £28k depending on experience
- Real career progression opportunities
- Regular office outings
- 28 days holiday plus one additional day accrued for each year you’re with us.
- Time off on your birthday
- Employee referral program
- Fun and friendly company culture
- Full training and ongoing support in your development
About us:
Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoans UK. CarLoans UK are a motor finance broker, who are leading the motor finance industry – by being the top car finance broker in the UK to offer fair, honest advice to all consumers. Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience.
Your role as Complaints Handler Executive:
- Being the first point of contact for all after sales calls and emails
- Dealing with customer needs in a timely manner
- Ensure all customer correspondence is recorded on CRM system
- Work closely with management and training team
- To champion excellent customer service
- To fully embrace treating customers fairly
- Liaise with internal departments, dealers, lenders, mechanical engineers etc.
Have you got what it takes?
- Evidence of working in a telephone based complaints role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Strong organisational skills, with the ability to plan and prioritise your own workload
- Able to work under pressure and to meet deadlines
- Confident, and if necessary, authoritative on the phone
Candidate with the following experience or job titles including: Account Manager, Customer Service Manager, Customer Service Executive, Complaints Handler, Customer Service Advisor, Customer Complaints Officer, Customer Success Manager will also be considered.
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