Senior Customer Experience & Aftercare Lead

Thomas Gray is looking for a best-in-class Customer Service executive in Cambridgeshire and Peterborough to oversee the entire Customer Journey for their latest flagship development.

This role includes managing responsibilities from legal completion to aftercare, which involves Home Demonstrations, Snagging, and coordinating remedial works. You’ll be the first point of contact for homeowners, ensuring their needs are met effectively.

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