Operations Manager

Operations Manager – Derbyshire, Lincolnshire, Nottingham and surrounding areas

Company: Mitie Business Services – Security

Hours: 40 hours per week – Monday to Friday (Flexibility required as hours will vary)

Salary: £40,000 per annum

Contract: 3 months fixed‑term contract with possibility of extension for up to 4 years.

We are seeking an experienced, driven, and people‑focused Security Operations Manager to join our growing team. This key leadership role is responsible for the operational delivery, service excellence, and commercial performance of a portfolio of security contracts. You will lead from the front, ensuring the highest standards of customer service, compliance, and employee engagement across your sites while working closely with clients, operational teams, and regional leadership.

Operational Leadership

• Lead and manage the day‑to‑day delivery of security operations across multiple sites.
• Ensure all contracts are delivered in line with customer requirements, company standards, and contractual obligations.
• Drive operational excellence through effective planning, performance management, and resource allocation.
• Monitor service delivery, identify areas for improvement, and implement corrective actions where required.
• Act as Duty Manager on a rota basis, providing operational support and leadership during incidents and out-of-hours escalations.

People Management

• Recruit, onboard, develop, and retain high‑performing security teams.
• Conduct regular welfare checks, site visits, and employee engagement activities.
• Manage performance, attendance, conduct, and capability matters in line with company procedures.
• Carry out performance reviews and appraisals for direct reports, setting clear objectives and development plans.
• Identify talent and succession opportunities, supporting future leaders within the business.
• Promote a positive culture that encourages accountability, professionalism, and continuous improvement.

Client Relationship Management

• Build and maintain strong relationships with customers, becoming a trusted operational partner.
• Conduct regular customer meetings and site reviews.
• Produce and deliver service reports, action plans, and operational updates as required.
• Manage customer expectations effectively, ensuring issues are resolved promptly and professionally.
• Identify opportunities to enhance service delivery and support business growth.

Compliance, Quality & Risk Management

• Ensure full compliance with SIA licensing requirements, company policies, assignment instructions, and relevant legislation.
• Conduct site audits, inspections, and compliance reviews to maintain operational standards.
• Investigate incidents, complaints, and service failures, ensuring lessons learned are implemented.
• Maintain accurate operational records and reporting.
• Promote a strong culture of health, safety, and wellbeing across all sites.

Commercial & Financial Management

• Support the delivery of regional growth objectives and business plans.
• Manage labour costs, overtime, and resource planning to ensure operational efficiency.
• Assist with budgeting, forecasting, and monthly business reporting.
• Monitor contract performance against agreed KPIs and financial targets.
• Identify opportunities for service enhancements and contract growth.

Essential Qualifications

• Minimum 2 years’ experience in a security management or operational leadership role.
• Front‑Line SIA Licence.
• Full UK Driving Licence (no more than 3 points).
• Proven experience managing teams across multiple locations.
• Strong customer relationship management skills.
• Experience of incident management and operational problem solving.
• Excellent communication and stakeholder management skills.
• Good understanding of employment legislation, compliance requirements, and security industry standards.
• Commercial awareness with the ability to manage budgets and operational costs.

Desirable Qualifications

• Experience within a manned guarding environment.
• IOSH Managing Safely qualification / HABC Level 3.
• Knowledge of workforce management and scheduling systems.
• Experience managing key or corporate accounts.
• Leadership or management qualification.

Personal Attributes

• A natural leader who inspires confidence and accountability.
• Customer‑focused and passionate about service excellence.
• Calm under pressure and able to make sound decisions quickly.
• Organised, proactive, and highly self‑motivated.
• Commercially minded with a focus on continuous improvement.
• Professional, approachable, and committed to developing others.

Success Metrics

• High levels of customer satisfaction and contract retention.
• Engaged, motivated, and well‑supported teams.
• Strong compliance and audit performance.
• Effective management of operational costs and resources.
• Delivery of regional growth objectives and service improvements.
• A positive culture focused on safety, professionalism, and excellence.

Benefits

Our market‑leading offering provides benefits that suit your lifestyle:

• Access to a virtual GP for video or phone consultations.
• Salary Finance scheme allowing you to access up to 50% of earned pay before payday for a small fee.
• Flexible lifestyle benefits platform, Choices, enabling purchase of up to five extra days’ holiday each year, critical illness insurance, dental treatment, and technology products.
• MiDeals platform offering high street discounts from thousands of retailers and gyms.
• Cycle‑to‑work scheme.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan with potential free shares.
• Recognition with Mitie Stars, including monthly cash prizes and an end‑of‑year top prize of £10,000.
• Wide range of training and development resources to progress your career.

Inclusive Recruitment

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example, dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at.

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