Overview
IntroductionAs an Apprentice Business Administrator, you’ll support the day-to-day admin functions of the organisation while developing business and office skills. You will gain experience working within finance, rating and secretarial teams and develop knowledge of customer service, business administration systems and local authority operations.
About the EmployerYorkshire and Humber Drainage Boards is a consortium of eight public authorities working together to provide flood risk management services across parts of North, East and South Yorkshire. The organisation helps reduce flood risk to thousands of residents, businesses, property and infrastructure across the region. As a local public authority, the organisation is committed to developing future administrative and technical professionals through practical workplace experience, training and support. This is an excellent opportunity to join a professional office environment and gain valuable administration, finance and customer service experience while working towards a recognised Business Administration qualification.
What You’ll Do
- Receive customer enquiries via telephone, email and other communication methods
- Log customer queries accurately onto internal databases
- Maintain and update drainage ratepayer records
- Assist with updating mapping records using Geographical Information Systems (GIS)
- Support accounts receivable and accounts payable tasks
- Assist with finance administration, including recording receipts and banking activities
- Support meeting administration, including room bookings and minute taking
- Carry out general office and administrative duties
- Work with different service areas across the organisation, including operations, development control and asset management
- Maintain confidentiality when handling sensitive information
- Communicate effectively with colleagues, customers and stakeholders
- Complete apprenticeship coursework and training requirement
- The role will develop your understanding of business administration, customer service and office operations while building communication, organisation and teamwork skills within a professional public sector environment.
Training Outcome
The successful apprentice will have the opportunity to build upon the skills and knowledge gained during the apprenticeship to progress into administrative, finance or business support roles within the organisation. There may also be opportunities for further supported learning and progression onto higher-level qualifications and wider career opportunities within local government and public sector services.
Skills Required
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- Essential – GCSE – English – 4
- Essential – GCSE – Maths – 4
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday to Friday 37 hours per week
- Breaks to be confirmed by employer
- Expected Duration: 1 Year 6 Months
- Training Provider: HULL COLLEGE
#J-18808-Ljbffr…