Motor Claims First Response – Customer Advisor
Location: Leeds (Hybrid)
Primary Details
Time Type: Full timeWorker Type: Employee
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we handle over 200,000 claims each year and are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
Please note: Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Responsibilities
- Serve as the initial contact for customers reporting motor incidents.
- Accurately log incident details into our system, ensuring all necessary information is captured.
- Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Build and maintain strong working relationships with both colleagues and external partners.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
We’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success.
- Excellent organisational and time management skills.
- Good communication skills, both verbal and written.
- Ability to prioritise and manage workload efficiently with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of Word and Excel.
- Previous customer service experience is preferred but not necessary.
Benefits
We offer a range of benefits to support your work life. Below is a selection of core benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – including part‑time, job share, and compressed hours.
- Pension – automatically enrolled with employer contributions of 10% of basic salary.
- Private medical insurance – fully funded comprehensive cover for you and family.
- Family-friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parental status.
- Short-term remote work abroad – up to 20 days per year from certain locations.
- Sustainable investing – pension strategy supports net‑zero goal with higher green business investment.
- Cycle-to-Work – benefit from regular exercise and greener commute (up to £5,000 value).
Skills
- Claims Administration
- Communication
- Critical Thinking
- Customer Service
- Data Entry
- Detail-Oriented
- Document Management
- Insurance Claims Processing
- Intentional collaboration
- Managing performance
- Microsoft Applications
- Prioritization
- Problem Solving
- Risk Assessments
- Time Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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