Customer Representative – Wood Green

As a Customer Representative, you’ll play a vital role in delivering great customer experiences at our branch. You’ll assist customers in person, over the phone, and online.

About the role

Based at 25 High Road, Wood Green, Greater London. The position is a 12‑month fixed‑term contract, full‑time (35 hours per week, Monday to Saturday). Applicants must be within a 45‑minute commute to the branch.

Key responsibilities

• Welcome customers into the branch and take the time to understand their needs.
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Follow processes, spot potential issues and raise concerns where required to protect customers and the bank.
• Play a vital role in keeping face‑to‑face banking meaningful, accessible and respectful.

Key qualifications

• Experience or passion for working in a customer service environment.
• Patience, empathy and strong people skills to understand customers’ banking needs.
• Ability to work in a fast‑paced environment with shifting priorities.
• Calm under pressure, adaptable, positive mindset.
• Comfortable using technology and digitally savvy.
• Commitment to working as part of a high‑performing team.
• Clear and confident communication, face‑to‑face, phone and digital.
• Ownership and integrity to protect customers and their money.

Customer‑first behaviours

• Feel what customers feel – step into their shoes and use their feedback to deepen empathy.
• Say it straight – speak honestly, using simple language and diverse perspectives.
• Push for better – challenge the status quo, pursue continuous improvement.
• Get it done – prioritise impactful work, make decisive, accountable decisions.

Benefits

• 25 days holiday per year, increasing to 30 over time; option to “buy” up to 10 extra days.
• Wellhub access for free and paid health and wellness options.
• Up to 2 days of paid volunteering per year.
• Ongoing training and development.
• Annual performance‑related bonus.
• Private medical insurance.
• Competitive pension.
• Life assurance.
• Salary sacrifice benefits.
• London top‑up: £4,100 per annum (pro‑rata).

Diversity and inclusion

Nationwide is a Disability Confident Level 3 Leader. We strive to support and value every individual, ensuring an inclusive workplace.

Job information

• Job Identification: 4118
• Apply Before: 07/14/2026, 10:55 PM
• Location: 25 High Road, Wood Green, Greater London, N22 6BH, GB

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