Call Centre Manager

Call Centre Manager

Location: Farnborough

What You’ll Do

• Lead the inbound customer operation within the Commercial team (AD24), ensuring a high‑quality, commercially effective service across technical, pricing, and sales enquiries.
• Drive performance, improve customer experience and embed a proactive, revenue‑focused culture.
• Build capability across inbound service, technical support, pricing and sales for your team of Customer Solutions Advisors.
• Develop outbound engagement activities to support growth, retention and customer value.
• Use performance insight to drive continuous improvement and foster a service excellence culture.

Qualifications & Experience

• Strong, commercially aware leader with experience running customer service or contact centre operations.
• Ability to develop high‑performing teams, balance customer experience with revenue growth and use data for improvement.
• Confident change leader with strong communication skills across all organizational levels.

Bonus if you have

• Experience in aftermarket, parts, or technical product environments.
• Exposure to bus, coach, or transport‑related industries.
• Strong background in outbound sales or proactive customer engagement strategies.

Benefits

• Competitive salary and pension.
• Wellbeing support and cycle‑to‑work scheme.
• Enhanced maternity and paternity benefits.

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

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