Associate Director – Customer Success Management (Insurance)

Job Descriptionhackajob is collaborating with Moody’s Corporation to connect them with exceptional professionals for this role. NAt Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. NIf you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. NSkills and Competencies NnOver 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields NPassion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detail NSelf-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability NExceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers NStrong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations NHighly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals NFluency in English, both written and spoken NBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use NnEducationn NBachelor’s degree in anydiscipline with a strong academic track record NnResponsibilities NnServe as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment. NExecute and maintainstrategic account plans in close partnership with Moody’s sales team NRetain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations NDevelop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders NBuild and sustain strong relationships across all levels of client organizations, including senior executives and end users NLead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations NProvide change management and release management support to ensure smooth adoption of solutions NManage application and model onboarding, adoption, and ongoing client engagement NDesign and deliver tailored solutions using deep product and client knowledge NDevelop and execute client training plans in coordination with product, training, and support teams NRepresent the BrokerMarket Segment with Global Client Success Leadership and maintain visibility with RMS senior management NAct as a representative of Moody’s at client meetings, industry events, and conferences NTravel as required to support client and business needs NnAbout the TeamMoody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience. NMoody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary….