Sales Coordinator / Internal Customer Service
Bedford – Full-time | Office-Based
£24,785 basic salary + Monthly Commission + Annual Company Bonus
Do you enjoy working in a fast-paced environment where no two days are the same? Are you someone who takes pride in building relationships, solving problems and being part of a close-knit team?
We’re partnering with a well-established UK distributor to recruit a Sales Coordinator to join their busy Internal Sales team based in Bedford.
This is an excellent opportunity to join a stable, growing business that genuinely invests in its people and offers long-term career development.
About The Role:
Despite the job title, this is not a high-pressure sales role. Instead, you’ll become a trusted point of contact for customers, supporting them throughout the ordering process, resolving queries, managing quotations and ensuring every interaction delivers an exceptional customer experience.
Working alongside a friendly and collaborative team, you’ll manage a portfolio of key customers while also supporting a shared inbox, helping process thousands of customer orders each month.
If you’re organised, enjoy speaking with customers and thrive in a busy office environment, this could be a fantastic next step.
What You’ll Be Doing:
- Managing inbound customer enquiries via telephone and email
- Processing customer orders accurately and efficiently
- Producing quotations and managing order amendments
- Supporting your own portfolio of key customer accounts
- Resolving delivery, invoice and product queries
- Building long-term customer relationships
- Identifying natural upselling opportunities where appropriate
- Working closely with colleagues to ensure excellent customer service
- Developing technical product knowledge through structured training
What We’re Looking For:
We’re looking for attitude and potential just as much as experience.
You’ll be someone who genuinely enjoys helping customers and takes pride in delivering an excellent service.
You’ll ideally have experience in:
- Customer Service
- Internal Sales
- Sales Support
- Order Processing
- Account Coordination
- Customer Success
- Administration within a customer-facing environment
You’ll also have:
- Excellent communication skills
- Strong organisational and multitasking abilities
- High attention to detail
- A positive, proactive attitude
- Confidence managing customer enquiries by phone and email
- Good IT skills, including Microsoft Office and CRM/order management systems
Industry experience is beneficial but absolutely not essential. Full product training will be provided.
Why Apply?
This is a business with an excellent reputation for retaining its people.
You’ll be joining a supportive, open-plan office where collaboration is encouraged, managers are approachable and colleagues genuinely enjoy working together. There is a real focus on learning and development, with clear opportunities to build your career over the long term.
If you’re looking for a company where you’ll be valued, supported and given the opportunity to grow, we’d love to hear from you.
Interested?
Apply today or contact Weronika at identifi Global for a confidential conversation to find out more.
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