About the Role
Lead cross‑functionally to improve retention and growth within Gartner’s largest, most strategic accounts. Lead a team of Global Retention Programs associates focused on Global Accounts, coaching them to mitigate risk and support channel growth by aligning best‑practice retention and growth plays to complex account scenarios. Lead strategic projects and initiatives, providing insights to the Operating Committee. Influence senior leaders across Sales, Service, BTI, Conferences, Product and other business units. Challenge the team to innovate client‑facing processes, deliverables, and advise on successful strategies to influence account team actions and success rate with clients.Responsibilities
Lead cross‑functionally to improve retention and growth within Gartner’s largest, most strategic accounts.Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth.Lead strategic projects and initiatives, with insights to the Operating Committee.Influence senior leaders within Gartner, with regular interactions across Sales, Service, BTI, Conferences, Product and other business units.Challenge team to innovate client‑facing processes, deliverables, and advise on successful strategies.Qualifications
Bachelor’s degree required; MBA or master’s degree preferred.10+ years relevant business experience including successfully leading strategic transformation initiatives.4+ years business transformation experience working with senior executives.Previous leadership experience.Strong connector of people, concepts, and applications.High energy, highly motivated, goal and results oriented.Demonstrated bias for action and disciplined execution.Comfortable navigating ambiguity, driving clarity, and executing in a fast‑paced, dynamic environment.Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities.Ability to translate complex concepts simply and distil key “what’s” for an array of stakeholders.Ability to toggle between strategic considerations and tactical implications.Strong and effective communication skills; ability to present to senior leaders and peers in a clear manner.Benefits
World-class benefits and highly competitive compensation.Hybrid work environment with flexibility and support for virtual and in‑person collaboration.Equal Employment Opportunity
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.
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