Hawthorn Drive Surgery is seeking an experienced, organised and people-focused Practice Manager to lead the smooth, safe and effective running of our GP practice in Ipswich.
Working closely with the 3 GP Partners, the successful candidate will provide visible leadership across the practice, support a positive team culture and ensure we continue to deliver high-quality, patient-centred care. This is a varied and hands‑on role covering Operational Management, HR, Finance, Compliance, Premises, IT oversight and Service Improvement.
We are looking for a confident manager with strong communication skills, sound judgement and a good understanding of NHS primary care. Applications are welcomed from experienced Practice Managers, Deputy Practice Managers or Senior Healthcare Managers ready to take the next step.
Main Duties of the Job
- Lead the day-to-day management of the practice, ensuring services run safely, efficiently and responsively.
- Support the GP Partners with business planning, service development and delivery of practice objectives.
- Manage and develop the non-clinical team, including recruitment, induction, rotas, appraisals, training, absence and performance management.
- Maintain effective systems for patient access, appointments, workflow, complaints, feedback and communication.
- Oversee QOF, enhanced services, claims, audits and contractual submissions, ensuring deadlines are met.
- Support financial management including budgets, income streams, payroll liaison, purchasing and supplier contracts.
- Lead on CQC readiness, governance, risk management, information governance, safeguarding administration and health and safety compliance.
- Oversee premises, equipment, maintenance, business continuity and infection prevention processes.
- Work constructively with Orwell PCN, the ICB, NHS England, CQC, suppliers and local healthcare partners.
- Promote a culture of teamwork, accountability, equality, professionalism and continuous improvement.
About Us
Hawthorn Drive Surgery is a well-established GP practice based at 206 Hawthorn Drive, Ipswich with a list size of approximately 11,000 patients. We are committed to providing accessible, compassionate and high-quality care for our local community.
We are a training practice for both GP registrars and UEA medical students.
The practice is currently rated Good by the Care Quality Commission and is part of Orwell Primary Care Network. We offer modern patient access routes, including online consultation, online appointment booking and online repeat prescription services.
We are seeking a Practice Manager who will help us build on our strengths, support our team and continue improving the way we work for the benefit of patients and staff.
What we can Offer You
- Blue Light Card Employer – access to the discount service with thousands of discounts online and in the high street
- Joining a committed, patient focused and supportive team
- 25 days annual leave plus bank holiday allowance
#J-18808-Ljbffr…