Winterhalter Service Technician – London
Winterhalter is seeking experienced service technicians to join our team, delivering best‑in‑class service to valued customers across London and surrounding areas. The role is independent but supported by a Regional Operations Manager and an allocation team for scheduling.
Working with company van (private use allowed, fuel card provided), laptop, and mobile phone. Standard 40‑hour week plus 12 Saturdays and 12 Sundays per calendar year, scheduled in advance on a published rota.
Main Accountabilities
Responsible for installation, service and repair of commercial warewashing equipment such as under‑counter, pass‑through and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximises retention, increases profitability and provides exemplary standards of support during field visits.
Day‑to‑Day Activities
- Manage all on‑site installation, diagnosis, repairs and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Take ownership of the delivery of agreed goals and targets: response times, first‑time fix, customer satisfaction, stock management, productivity, effective teamwork.
Skill & Experience Required
- Electrical competence, as technicians will work with single and three‑phase equipment.
- Excellent written and verbal communication.
- Strong analytical and problem‑solving skills.
- Ability to troubleshoot, test, repair and service technical equipment.
- Excellent organisational and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
The Ideal Person To Suit This Role
- Ability to manage time and work under pressure to tight deadlines.
- Capability to manage multiple tasks simultaneously.
- Adaptability in a rapidly changing environment.
- Enthusiastic for new experiences, responsibility and accountability.
- Ability to coach customers in effective use and maintenance of equipment.
- Reliable, tolerant, and determined.
- Self‑driven with a positive outlook, clear focus and an empathic communicator, able to see things from other perspectives.
- Willing to undertake further training to fulfil the role’s requirements.
- Attention to H&S protocols.
- Diligent compliance with reporting requirements.
Hours of Work & Benefits
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 12 Sundays per calendar year based on a rota.
- Competitive salary and potential for overtime.
- Company van (private use allowed) including fuel card.
- Comprehensive and ongoing training.
- 33 days annual leave – including bank holidays, increasing with length of service.
- Pension and life assurance.
- TELUS employee assistance plan and discount scheme.
- Salary sacrifice – electrical car scheme.
- Staff events.
Winterhalter is an equal opportunities employer.
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