Tool Hire Driver / Fitter

Main Purpose

To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

Sales & Service

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
• Loading and unloading the vehicle with small plant, tools, and alloy towers.
• Ensure sales orders and delivery schedules are processed accurately and promptly.

Supporting All Company Initiatives

• Continuously improve customer experience by representing the company, meeting different customers, and driving to different locations daily.
• Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety.
• Ensure safety of self, colleagues, and customers; maintain H&S certification and up‑to‑date knowledge of Tool Hire H&S procedures.
• Understand local market issues and communicate to Manager to support sales growth plans.
• Process all sales orders promptly; keep maintenance records for hired products up to date; process cash payments in line with company procedures.
• Carry out daily and weekly vehicle checks.
• Assist supervisor with managing stock levels, checking incoming goods against delivery tickets, and participating in stock takes as required.

Product Knowledge

• Keep product knowledge up to date and apply accurately in customer conversations.
• Provide specialist advice and product information.

Presentation

• Assist supervisor with managing stock levels, checking incoming goods against delivery tickets, and participating in stock takes as required.

Essential Skills, Knowledge and Experience

• Full, clean driving license is essential – a class 2 (Category C) licence is essential and a valid CPC card and Digi Tachograph card.
• Working knowledge of appropriate Health & Safety legislation.
• Relevant understanding of the market and product knowledge.
• Ability to work on own initiative and as part of a team.
• Flexible and enthusiastic attitude.
• Committed to delivering great customer experiences.
• Able to create and maintain successful relationships.
• Good organisational skills to manage stock.
• Understanding of mechanical aspects of servicing and fixing machinery.

Desirable

• GCSEs (or equivalent) – Maths & English.
• Experience in a sales/customer focused role.
• IT literate.
• HGV driving experience is not essential; newly qualified drivers are also welcome.
• Previous experience within the Tool Hire industry.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme.
• Substantial staff discounts.
• Training and development opportunities.
• Holiday scheme which rewards length of service.
• Holiday Purchase Scheme.
• Perkbox discounts.
• Contributory pension scheme.
• Financial Planning Support.
• Cycle to work scheme.
• Free parking.
• Enhanced Maternity.
• Enhanced Paternity.
• Employee Assistance Programme.
• Mental Health Support.

This role will involve working alternate Saturday mornings.

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