Salary
£35,009 per annum, plus Essential Car User Allowance
Location
Stafford/Telford
Hours
36 hours per week
Contract Type
Permanent
About the Role
We have an exciting opportunity for a Specialist Housing Case Manager to join our Housing Services team. We’re looking for a passionate and customer‑focused professional who is committed to delivering excellent outcomes for customers and communities. If you thrive in a role where no two days are the same, enjoy managing complex cases, and are motivated by making a positive difference in people’s lives, we’d love to hear from you.
What You’ll Be Doing
As a Specialist Housing Case Manager, you will:
- Lead and deliver an intensive housing management service to current and prospective tenants, supporting them to access, maintain and sustain their tenancy.
- Build and maintain trusted working relationships with local authorities and partner agencies to achieve positive outcomes for customers.
- Work closely with our locality teams to ensure services are delivered in line with regulatory requirements and consumer standards.
Primary Focus Areas
- Older people living within General Needs accommodation.
- New tenants who would benefit from enhanced tenancy support.
- Existing tenants experiencing crisis or significant challenges that place their tenancy at risk.
What We’re Looking For
- Proven experience of managing complex cases within a social housing environment.
- Experience of working with customers from diverse backgrounds, including those with vulnerabilities, complex needs, and who may be difficult to engage.
- Experience of working collaboratively with internal and external stakeholders to deliver positive customer outcomes.
- A strong track record of delivering excellent customer service.
- The ability to assess risk, identify issues, and implement appropriate solutions and interventions.
- A relevant HNC, NVQ Level 5, or equivalent qualification in a related discipline.
- A full UK driving licence.
- GCSE Maths and English (Grade 4/C or above) or equivalent qualifications.
- Knowledge and experience of welfare benefits, financial inclusion and income maximisation.
- Understanding of the social housing regulatory framework, Tenant Satisfaction Measures and Consumer Standards.
- A relevant degree qualification, or a willingness to work towards one.
- Membership of the Chartered Institute of Housing (CIH).
What We Can Offer You
We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
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