Clerical Officer – 0-19 Service

Overview

The Community Services Division delivers high‑standard care in maternity, sexual health, gynaecology, and a range of acute and community children’s services. The division also operates a tertiary level Neonatal Intensive Care Unit.

Responsibilities

• Provide efficient and comprehensive admin and clerical support to a neighbourhood team/service within the Community Services Division 0-19/25 services.
• Prepare and maintain records, ensuring all IT and paper‑based systems are updated accurately.
• Arrange appointments, order and maintain stationery supplies.
• Record minutes from team meetings and maintain efficient filing systems.
• Respond to all public and staff enquiries by telephone and face‑to‑face, relaying clear, legible messages.
• Type appointment letters and correspondence on request.
• Receive and action incoming referrals for appointments.
• Maintain a filing system, ensuring copies of letters and other documents are filed appropriately.
• Maintain appointment systems, ensuring accuracy of detail and patient information.
• Ensure patients receive timely and accurate information regarding their appointment needs.
• Observe personal duty of care concerning equipment and resources used within the centre.
• Deal courteously and efficiently with telephone enquiries, ensuring that all actions relating to calls are communicated to nurses or practitioners where appropriate.
• Liaise with managers and nurses regarding any difficulties in offering appointments to patients.
• Gather information as required relating to clients.
• Maintain and utilise electronic systems to support the service and your role.
• Perform any other duties as deemed appropriate by the Line Manager.

Requirements

This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.

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