Customer Service Administrator

Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve when coming to the end of their tenancy. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!

Role

As a Property Manager: Deposit Specialist, you will fully manage your own portfolio of tenancies ending across any of our 60 brands. You will act as a key contact for our tenants and landlords in the end‑of‑tenancy process, from the moment notice is given through to the security deposit being released.

Responsibilities

• Arrange end‑of‑tenancy check‑out appointments with landlord, tenant, and supplier, communicating appropriately.
• Cross‑check original inventory against check‑out report and identify tenant liabilities.
• Negotiate with landlords and tenants to agree deductions within legislative timescales.
• Identify general maintenance or improvements to keep the property in good order.
• Work closely with branch colleagues to expedite the process when a new tenant moves in.
• Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
• Provide a first‑class service to maximise customer retention and re‑letting.
• Work as a team player, being helpful and supportive to colleagues.
• Ensure personal and team deadlines are met, service levels maintained and KPIs achieved.

Skills & Qualifications

• A positive ‘can-do’ approach is essential.
• Passionate about delivering exceptional customer service.
• Confident communicator, both verbal and written.
• Effective negotiating skills.
• Excellent organisational skills with attention to detail.
• Strong time‑management skills.
• Ability to problem‑solve.
• Ability to remain calm under pressure and work to timescales.

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