Admin Assistant – Casual / Bank

Overview

Casual Admin Assistant covering periods of annual leave and sickness only. The role requires working across our Solent Cluster across Portsmouth, Southampton and Basingstoke. The position is full of varied administrative and client support tasks within each unit.

Responsibilities

• Answer and direct telephone queries, liaising with internal and external colleagues.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for each client’s episode of care.
• Monitor, edit and amend appointment list using BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail.
• Prepare and dispatch statistical information and reports.
• Support general administrative duties within a busy office or reception environment.

Qualifications

• Strong experience of working within an office environment and performing administration duties.
• Excellent communicator, both internally and externally, with a friendly, positive attitude when interacting with clients, colleagues and external parties.
• Experience dealing face‑to‑face with clients who may be angry or upset within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone and reception duties.
• Good attention to detail, supportive towards colleagues and clients, and an effective team player.

About BPAS

British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence‑based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception and STI testing and treatment across the country.

Benefits

• 34 days annual leave (including bank holidays)
• Life assurance at 3× salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership and other lifestyle benefits
• Family‑friendly policies to support work‑life balance

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