Patient Complaints & Quality Support Coordinator

Betsi Cadwaladr University Health Board seeks an Administrative Support Officer for the Concerns Team to manage patient complaints and support quality initiatives. The successful candidate will coordinate KPIs, resolve complaints, and act as the first point of contact for patient inquiries.

Essential criteria include GCSE grade C in English & Maths, strong communication skills, and problem-solving abilities. This role requires a proactive team player who can handle non-routine issues with empathy and tact.

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